Privacy Policy
Effective Date: June 1, 2026
Welcome to Transcribe and Translate (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting any personal information you share while using our website and services.
This Privacy Policy explains how Transcribe and Translate collects, uses, stores, and protects your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a quote, submit a form, or use our services, we may collect:
- Full name
- Email address
- Phone number
- Company or organization name
- Billing information
- Files or documents submitted for transcription, translation, or language services
Non-Personal Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage data
- Cookies and analytics data
2. How We Use Your Information
We use the information collected to:
- Provide transcription, translation, and language-related services
- Respond to inquiries and support requests
- Process payments and invoices
- Improve website performance and user experience
- Send important updates regarding services
- Maintain website security and prevent fraud
- Comply with legal obligations
We do not sell your personal information to third parties.
3. File Confidentiality
Transcribe and Translate understands the importance of confidentiality in transcription, translation, and language services.
Any files, documents, audio recordings, or materials submitted to us are treated as strictly confidential and are only accessed by authorized personnel or assigned language professionals when necessary to complete the requested service.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
- Enhance browsing experience
You may disable cookies through your browser settings, although some website features may not function properly.
5. Third-Party Services
We may use trusted third-party tools and services, including:
- Website analytics providers
- Payment processors
- Email communication platforms
- Cloud storage or project management tools
These third parties may process information only as necessary to provide their services and are expected to maintain appropriate security standards.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information and project files only for as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
After this period, information may be securely deleted.
8. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your information
- Withdraw consent for certain processing activities
- Request a copy of stored data
To exercise these rights, please contact us using the information below.
9. External Links
Our website may contain links to third-party websites. Transcribe and Translate is not responsible for the privacy practices or content of external websites.
10. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.